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Diagnostic Information GatheringDefinition
Diagnostic Information Gathering is identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
Behaviors
An employee demonstrating this competency:
Importance of this Competency
BOOKS AND PUBLICATIONS A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas, by Warren Berger. 272 pages. Bloomsbury USA, 2014 Assessments and Decisions: A Study of Information Gathering by Hermit Crabs, by S.J. Neil & R. W. Elwood. New York, NY: Springer Publishing Company, 2001. Data Analytics for Beginners: Basic Guide to Master Data Analytics, by Paul Kinley. 86 pages. CreateSpace Independent Publishing Platform, 2016. Data Analytics: Practical Data Analysis and Statistical Guide to Transform and Evolve Any Business, by Isaac Cody. 110 pages. CreateSpace Independent Publishing Platform, 2016 Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management, by Olivia Parr Rud. New York, NY: John Wiley & Sons, 2000. Mastering Collaboration: Make Working Together Less Painful and More Productive, by Gretchen Anderson. 228 pages. O’Reilly Media, 2019. Good Leaders Ask Great Questions: Your Foundation for Successful Leadership, by John Maxwell. Center Street, 2014 Narrative Methods for Organization and Communication Research, by David Boje. Thousand Oaks, CA: Sage Publications, 2004. The Forward-Focused Organization: Visionary Thinking and Breakthrough Leadership to Create Your Company’s Future, by Stephen C. Harper. New York, NY: AMACOM, 2001. The Culture of Collaboration: Maximizing Time, Talent and Tools to Create Value in the Global Economy, by Evan Rosen. 320 pages. Red Ape Publishing, 2009. Turning Numbers into Knowledge: Mastering the Art of Problem Solving, by Jonathan Koomey. Oakland, CA: Analytics Press, 2003. WORKSHOPS & COURSES - PUBLIC, ONSITE, ONLINE LinkedIn Learning. 50+ online courses. Changing the Game: Negotiation and Competitive Decision Making. Five days. Harvard Business School Executive Education. Tel. 800 427-5577. Data Analysis Fundamentals: A Hands-on Workshop. Two days classroom & online. American Management Association. Tel. 800 250-5308. Practical Problem-Solving Skills in the Workplace. Self-study. American Management Association. Tel. 800 250-5308. Making Sense of Complexity. Three days, classroom, online. Strategy Execution. Tel. 703-558-3000. Problem Solving and Decision Making. Three days. Kepner-Tregoe Inc. Tel. 800- 800-537-6378. See Appendix Back |